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FREQUENTLY ASKED QUESTIONS
How can I pay for my cards?
We accept the following payment options:
Paypal – Credit Card
PayPal is an e-commerce business allowing payments and money transfers to be made through the Internet. PayPal is a secure online payment method, which allows you to pay quickly and easily. Your personal and financial details are kept confidential. Please note, you do not need a paypal account to pay for your purchase.
Bank Deposit
Commonwealth Bank
Account Name: Lils
BSB: 062770
Account Number: 10068844
Reference - please use your order number or surname as reference
Cheque/Money order
Please send your cheque with your order details to 41 Victoria St, Lewisham NSW 2049 and advise us via email.
Payment plans
We are happy to work out payment plans if required. Please contact us if you would like to pursue this arrangement.
Please note your cards will not be posted until full payment is received.
How much will delivery/postage cost?
All prices are in Australian Dollars.
Australia
1st card $1.00
2-5 cards $1.50 (total)
6 + cards $1.50 (total)
NZ/Pacific/Asia
1st card $1.50
2-6 cards $3.00 (total)
7-11 cards $4.50 (total)
12 + cards $9.00 (total)
USA/UK/Europe
1st card $2.50
2-6 cards $5.00 (total)
7 -11 cards $7.50 (total)
12 + cards $15.00 (total)
Wholesalers
Please note there is a minimum order of 5 designs of each card. All orders over $150.00 will receive free postage.
How are my cards posted and how long will it take?
All purchases, once paid for, will be mailed within 3-5 business days via Standard Australia Post. Express Post and Registered Mail is available by request - please email us for details before purchasing.
For deliveries in Australia estimated delivery is up to five working days depending on your location. International deliveries will take between 5 and 21 working days depending on your location and your country's internal mail system.
Once you have made your purchase you will receive an email confirming your order.
We will contact you via email if these timings change for any reason.
What do I do if my cards are faulty, damaged or not what I ordered?
At Lil's cards we are very careful and proud of the quality of our cards and we hope you are happy with the cards you have ordered. If you’re not totally satisfied and your cards are faulty, damaged or not as you ordered, we will exchange them, or refund the full amount to your original method of payment. Contact must be made within 7 days of receiving your cards to lisa@lils.com.au, stating the reason for your exchange/refund. We will respond to you within 72 hours. Please understand, we can only refund the delivery charge if we have sent the wrong cards, or if the cards sent are faulty. Please note refund or exchange will only be given as long as the cards are still in the condition that they were when you received them and if you return them within 14 days. Sorry, refunds are not offered if you change your mind.
Our refund and exchange policy applies to sales through www.lils.com.au only. If you have purchased one of our products from a stockist please refer to their returns policy.
I need to change or cancel an order. What can I do?
If you'd like to cancel or change an order that you've just placed, please email your request as soon as possible. We will try to accommodate your request, but if the cards have already been dispatched, we are unable to cancel the order. The item would need to be returned or exchanged.
Sold out Cards
It’s possible that an item you purchase is not in stock. We are very sorry if this occurs and will contact you as soon as possible to discuss possible options.
Colours
We have made every effort to display accurate designs and colours of cards on our site but exact colours and effects you see may depend on your monitor, so please keep this in mind.
Privacy
When you place an order it will be necessary for you to also submit personal details including name, mailing address, phone number and email address. We may need to contact you, via email or phone, regarding your order, for example, if an item you purchased is sold out and no longer available
We may also contact you via email to notify you of a new range of cards. You can decline this service by simply sending us an email. We promise not to share your personal information with any third party.
Please note that some cards have small parts and may not be suitable for children under 3.
Any other Questions?
Please send an email to lisa@lils.com.au
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