Frequently Asked Questions

 

HOW MUCH IS POSTAGE?

POSTAGE FOR RETAIL ORDERS:

We offer 3 options

—Regular Letters (FREE) 2-10days delivery (Tracking unavailable).

– Priority Letters ($2.00 extra) 2-4days delivery (Tracking unavailable). 

– Express Post (from $9.60) 1-2 days delivery depending on location (Tracking Available)

 

POSTAGE FOR WHOLESALE/CORPORATE ORDERS:

Australia (Australia Post—Parcel Post)

  • SYDNEY METRO  – $7.95 – $13.70
  • MOST MAJOR & CAPITAL AUSTRALIAN CITIES – $11.10 – $16.05.
  • REGIONAL AREAS  – $14.30 – $17.89
  • DISPLAY STANDS -$17.00 – $25.00 per stand
  • ALL ORDERS OVER $650.00 = FREE SHIPPING
  • EXPRESS POST approx. $3.00-8.00 extra (Calculated on checkout)

New Zealand

  • 30 CARDS – $AUD26.25
  • 30+ CARDS – $AUD30.00
  • DISPLAY STANDS – $AUD38.00
  • ALL ORDERS OVER $650.00 = FREE SHIPPING

The above prices are for delivery by Australia Post. Please contact me for other overseas wholesale rates.

 

HOW CAN I PAY FOR MY CARD ORDER?

We accept the following payment options:

1. Apple Pay or Google Pay

2. Credit Card

3. Paypal

4. Bank Deposit

Commonwealth Bank
Account Name:       Lils
BSB:                           062770
Account Number:   10068844
Reference – please use your order number or surname as reference

5. Invoice ( Approved Wholesale and Corporate orders only)

All first Wholesale & Corporate orders are Proforma (prepayment required). Your order will be held until payment is received. 

Subsequent Orders can be paid via Invoice once your Credit Application has been approved. Please contact us for your Credit Application – 7 -30 day terms available.

Please Note: Payment by Invoice is for Pre-Approved Customers Only ( wholesale account activation does not constitute pre-approval ). 

 

DO YOU HAVE A MINIMUM ORDER?

Only on Wholesale and Corporate orders.

Wholesale Orders – First order minimum is $150.00 / Top-up orders $100.00.

Corporate Orders – $150.00

Retail orders – There is no minimum order

All orders are charged at the time of purchase, and will not be shipped until payment is received.

WHAT ARE THE DIFFERENT CARD SIZES & THEIR MEASUREMENTS?

Small Mini Gift Cards – 7.5cm x 10.5cm

Greeting Cards  –  10.5cm x 14.8cm

Large A4 Cards –  21cm x 30cm

** Matching Envelopes are approx .5cm larger than the card.

 

 

HOW ARE MY CARDS POSTED AND HOW LONG WILL IT TAKE?

DISPATCH & DELIVERIES POLICY

All purchases, once paid for, will be mailed on the day you order or the next business day via Australia Post using Regular, Priority, Parcel Post or Express Post.

 

AUSTRALIA POST OPTIONS

Regular Letters (Free) Tracking not offered by Australia Post. 2-10days delivery**

Priority Letters ($2.00 extra) Tracking not offered by Australia Post. 2-4days delivery **

Parcel Post (calculated on checkout or see above) Tracking available. 2-10days delivery **

Express Post (from $9.60 calculated on checkout) Tracking available. 1-2days delivery. Please check to see whether your postcode falls within the Express Post network.  **

 

 ** please note these are estimates from the Australia Post website and unfortunately are not guaranteed.

 International deliveries will take between 5 and 21 working days depending on your location and your country’s internal mail system. Damaged or lost orders should be resolved with Australia Post directly. Lil’s Cards are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of lils.com.au.

Once you have made your purchase you will receive an email confirming your order. Upon dispatch you will receive another email with your tracking number (Parcel Post & Express Post only)

 

 

I AM HAVING TROUBLE SIGNING INTO MY ACCOUNT.

Try using your email address instead of your username.

If you have received an invoice after placing an order with one of our agents or through Fieldfolio, go to the Login button and press ‘Lost your Password‘ button.  You will receive an email with a link to set your password. Reset your password and you will be able to now login. If not, please contact me.

 

WHAT DO I DO IF MY CARDS ARE FAULTY, DAMAGED OR NOT WHAT I ORDERED?

REFUNDS & RETURNS POLICY

www.lils.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

At Lil’s Cards we are very careful and proud of the quality of our Handmade Cards and we hope you are happy with the cards you have ordered. If you are not totally satisfied or your cards are faulty or damaged, we will exchange them or refund the full amount to your original method of payment. Contact must be made within 7 days of receiving your cards to lisa@lils.com.au, stating the reason for your exchange/refund. We will respond to you within 72 hours. Please note a refund will be given to you upon us receiving the products back in the same condition which they were sent and if you return them within 14 daysSorry, refunds are not offered if you change your mind.

Our refund and exchange policy applies to sales through www.lils.com.au only. If you have purchased one of our products from a stockist please refer to their returns policy.

 

I NEED TO CHANGE OR CANCEL AN ORDER. WHAT CAN I DO?

If you would like to cancel or change an order that you’ve just placed, please email your request as soon as possible. We will try to accommodate your request, but if the cards have already been dispatched, we are unable to cancel the order. The item would need to be returned or exchanged.

 

EXCLUSIVITY
While we try our best to work with stores on selling a unique range of products, we currently do not offer *exclusive rights for our range of goods, without a minimum spend of $500 per month. *Conditions apply.

SALES CHANNELS
We fully support the sale of our products through your physical store and company website. Under no circumstances are our products to be resold on eBay or Etsy or any other third party website.

PRODUCT IMAGES
We are happy to supply you with our photos – just email us for access to our full product image library.

SOLD OUT CARDS

It is possible that an item you purchase is not in stock. We are very sorry if this occurs and will contact you as soon as possible to discuss possible options.

 COLOURS

We have made every effort to display accurate designs and colours of cards on our site but exact colours and effects you see may depend on your monitor, so please keep this in mind. 

PRIVACY POLICY

When you place an order it will be necessary for you to also submit personal details including name, mailing address, phone number and email address. We may need to contact you, via email or phone, regarding your order, for example, if an item you purchased is sold out and no longer available

We may also contact you via email to notify you of a new range of cards. You can decline this service by simply sending us an email. We promise not to share your personal information with any third party.

 

Please note that some cards have small parts and may not be suitable for children under 3.

 

Any other Questions?

Please send an email to lisa@lils.com.au