Terms and Conditions

TERMS AND CONDITIONS

Welcome to lils.com.au. By continuing to browse and use www.lils.com.au you are agreeing to comply with and be bound by the following disclaimer, together with our terms and conditions of use.

The information contained in this website is for general information purposes only and is provided by lils.com.au. While we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk. You need to make your own enquiries to determine if the information or products are appropriate for your intended use.

In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of www.lils.com.au.

Through this website you may be able to link to other websites which are not under the control of www.lils.com.au. We have no control over the nature, content and availability of those websites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep www.lils.com.au up and running smoothly. However, www.lils.com.au takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

 

PRIVACY POLICY

When you place an order it will be necessary for you to also submit personal details including name, mailing address, phone number and email address. We may need to contact you, via email or phone, regarding your order, for example, if an item you purchased is sold out and no longer available

We may also contact you via email to notify you of a new range of cards. You can decline this service by simply sending us an email. We promise not to share your personal information with any third party.

 

REFUNDS POLICY

www.lils.com.au handles returns and processes refunds in accordance with the Australian Consumer Protection legislation.

At Lil’s Cards we are very careful and proud of the quality of our Handmade Cards and we hope you are happy with the cards you have ordered. If you are not totally satisfied or your cards are faulty or damaged, we will exchange them or refund the full amount to your original method of payment. Contact must be made within 7 days of receiving your cards to lisa@lils.com.au, stating the reason for your exchange/refund. We will respond to you within 72 hours. Please note a refund will be given to you upon us receiving the products back in the same condition which they were sent and if you return them within 14 daysSorry, refunds are not offered if you change your mind.

Our refund and exchange policy applies to sales through www.lils.com.au only. If you have purchased one of our products from a stockist please refer to their returns policy.

 

DISPATCH & DELIVERIES POLICY

All purchases, once paid for, will be mailed within 2-4 business days via Australia Post using Regular or Express Post.

For deliveries within Australia estimated delivery is between 2-14 working days depending on your location. International deliveries will take between 5 and 21 working days depending on your location and your country’s internal mail system. Damaged or lost orders should be resolved with Australia Post directly. Lil’s Cards are not responsible for goods that are damaged in transit or not received. Replacement of damaged or lost items is made at the discretion of lils.com.au.

Once you have made your purchase you will receive an email confirming your order. Upon dispatch you will receive another email with your tracking number.